Avoid the hassle and frustration that come with broken appliances and repairs. Your time and money are valuable. Save both with Home Protection Plus brought to you by DTE Gas.
Let the experts take care of it.
For more information about these and other plans, visit the link below.
Unexpected furnace and appliance repairs can get expensive quickly. Home Protection Plus is designed to be a convenient, cost-saving plan that gets you back up to speed in no time. Here’s how the process works.
Select the heating, cooling and appliances you want to protect. Depending on your plan, this could include everything from your furnace to your water heater to your air conditioner.
Choose add-ons like protection for additional appliances not included in your base plan or GreenBacks℠ Cash, which provides cash if your appliance can't be repaired.
Fill out the enrollment form to enroll today. Prefer to talk? Call us at 800.556.0011 to enroll over the phone.
If a protected appliance breaks down, just call our 24/7/365 hotline. We'll send a technician over right away, with no out-of-pocket costs for service calls, parts and labor.†
Select the heating, cooling and appliances you want to protect. Depending on your plan, this could include everything from your furnace to your water heater to your air conditioner.
Choose add-ons like protection for additional appliances not included in your base plan or GreenBacks℠ Cash, which provides cash if your appliance can't be repaired.
Fill out the enrollment form to enroll today. Prefer to talk? Call us at 800.556.0011 to enroll over the phone.
If a protected appliance breaks down, just call our 24/7/365 hotline. We'll send a technician over right away, with no out-of-pocket costs for service calls, parts and labor.†
Yes! As long as you use DTE for one of your utilities, you are eligible to apply for Home Protection Plus. We have technicians throughout West Michigan. They can repair your appliances through HPP, regardless of which gas or electric company provides your service.
The charge for the plan you select will show up on the same account and billing statement as your gas bill. You can pay for this the same way you’d pay for your utilities.
If you are on a payment plan, like Budget Wise Bill or Low-Income Self-Sufficiency Plan (LSP), you must make your plan payment, including your Home Protection Plus payment, by the due date on your billing statement. If you do not make the full payment by the due date, the amount you pay will go toward your utility balance first.
If you need to add to your payment to cover your Home Protection Plus amount, you can call our toll-free call center at 800.556.0011, and one of our representatives will be able to help you.
For all protection plans and the air conditioning add-on, your coverage will begin 15 days after enrollment. For GreenBacks Cash protection, coverage begins 30 days after enrollment. For the Water Heater Replacement add-on, your coverage will begin 90 days after enrollment.
If an appliance can’t be repaired and you haven’t added GreenBacks Cash, then you will need to replace the appliance. The GreenBacks Cash and Water Heater Replacement add-ons help cover the cost of replacing an appliance when repairs aren’t possible.
Reimbursement amounts range up to $750 and vary by appliance. GreenBacks℠ Cash reimbursement applies only to the appliances that are covered under your plan and is limited to a total of $2,500 per year.
It’s easy to cancel your HPP plan. You can cancel your Home Protection Plus contract without any penalties up to 10 days after you enroll by calling 800.556.0011.