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DTE Home Protection Plus

Unexpected repairs can cost you

Unexpected repair costs hiding in your home include $700 for a fridge repair, $400 for a dishwasher, $500 for a washing machine, $500 for a dryer, $600 for an air conditioning unit, $500 for a range or oven, $500 for a water heater, and $700 for a furnace.
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Enroll today and save tomorrow.

Don’t wait until they break. When you enroll in Home Protection Plus brought to you by DTE Gas, your local natural gas provider, you are just a call away from expert air conditioner and appliance repairs. One plan. One solution. One number to call.

  • DTE Gas technicians perform repairs along with some licensed and authorized service providers
  • No out-of-pocket charge for parts or labor†
  • $50 gift card when you enroll today*

Download our brochure and learn more about how we can save you time and money.

Learn More
Unexpected repair costs hiding in your home include $700 for a fridge repair, $400 for a dishwasher, $500 for a washing machine, $500 for a dryer, $600 for an air conditioning unit, $500 for a range or oven, $500 for a water heater, and $700 for a furnace.

How It Works

Unexpected air conditioning and appliance repairs can get expensive quickly. Home Protection Plus is designed to be a convenient, cost-saving plan that gets you back up to speed in no time. Here’s how the process works.

Choose Your Service Plan

Select the heating, cooling and appliances you want to protect. Depending on your plan, this could include everything from your furnace to your water heater to your air conditioner.

Pick Your Add-ons

Choose add-ons like protection for additional appliances not included in your base plan or GreenBacks℠ Cash, which provides cash if your appliance can't be repaired.

Complete Your Enrollment

Fill out the enrollment form to enroll today. Prefer to talk? Call us at 800.556.0011 to enroll over the phone.

Call Us When You Need Us

If a protected appliance breaks down, just call our 24/7/365 hotline. We'll send a technician over right away, with no out-of-pocket costs for service calls, parts and labor.†

Choose Your Service Plan

Select the heating, cooling and appliances you want to protect. Depending on your plan, this could include everything from your furnace to your water heater to your air conditioner.

Pick Your Add-ons

Choose add-ons like protection for additional appliances not included in your base plan or GreenBacks℠ Cash, which provides cash if your appliance can't be repaired.

Complete Your Enrollment

Fill out the enrollment form to enroll today. Prefer to talk? Call us at 800.556.0011 to enroll over the phone.

Call Us When You Need Us

If a protected appliance breaks down, just call our 24/7/365 hotline. We'll send a technician over right away, with no out-of-pocket costs for service calls, parts and labor.†

Learn More
A DTE Technician smiles in front of his van
A map of Michigan with a pin pointing to Grand Rapids
"Jim was great! He was very knowledgeable and even taught me a few things about the furnace! I am very thankful to Jim for coming very quickly and fixing the problem. A+++++ rating."
H.B.Grand Rapids, MI
“We’ve used DTE Home Protection Plus for years and besides the peace of mind it gives you, it has literally paid for itself!”
F.N.Grand Rapids, MI
“I have the whole home protection plan. Used it many, many times. I'm thankful I have it.”
L.S.Kentwood, MI
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Customizable Service Plans

Click here to learn more about all of our service plans or view the most popular options below.


Basic

$ 12
95
per month

$50 Gift Card* and No Deductible
  • Furnace


Core Plus

$ 26
95
per month

$50 Gift Card* and No Deductible
  • Central A/C
  • Furnace
  • Water Heater (Tank-type)


Ultimate

$ 35
95
per month

$50 Gift Card* and No Deductible
  • Central A/C
  • Furnace
  • Water Heater (Tank-type)
  • Refrigerator
  • Range, Oven, and Cooktop
  • Washing Machine
  • Clothes Dryer


Platinum

$ 43
95
per month

$50 Gift Card* and No Deductible
  • Central A/C
  • Furnace
  • Water Heater (Tank-type)
  • Refrigerator
  • Range, Oven, and Cooktop
  • Dishwasher
  • Chest or Upright Freezer
  • Microwave
  • Washing Machine
  • Clothes Dryer

Frequently Asked Questions

When we say your appliance repairs are covered, we mean you can rest easy knowing that if any covered appliance breaks down, we’ll send a local technician to your doorstep right away. Our expert technicians will diagnose and fix the issue. With our no-deductible repair plans, you won’t pay a dime for the service call, parts or labor.

† Plans with deductibles are offered at a lower monthly premium. A $75 deductible, payable by credit card, is needed when you request a repair.

Yes! As long as you use DTE for one of your utilities, you’re eligible to apply for Home Protection Plus. We have technicians throughout West Michigan. They can repair your appliances through HPP, regardless of which gas or electric company provides your service.

The charge for the plan you select will show up on the same account and billing statement as your gas bill. You can pay for this the same way you’d pay for your utilities.

If you are on a payment plan, like Budget Wise Bill or Low-Income Self-Sufficiency Plan (LSP), you must make your plan payment, including your Home Protection Plus payment, by the due date on your billing statement. If you do not make the full payment by the due date, the amount you pay will go toward your utility balance first.

If you need to add to your payment to cover your Home Protection Plus amount, you can call our toll-free call center at 800.556.0011, and one of our representatives will be able to help you.

For all protection plans and the air conditioning add-on, your coverage will begin 15 days after enrollment. For GreenBacks Cash protection, coverage begins 30 days after enrollment. For the Water Heater Replacement add-on, your coverage will begin 90 days after enrollment.

If an appliance can’t be repaired and you haven’t added GreenBacks Cash, then you will need to replace the appliance. The GreenBacks Cash and Water Heater Replacement add-ons help cover the cost of replacing an appliance when repairs aren’t possible.

Reimbursement amounts range up to $750 and vary by appliance. GreenBacks℠ Cash reimbursement applies only to the appliances that are covered under your plan and is limited to a total of $2,500 per year.

It’s easy to cancel your HPP plan. You can cancel your Home Protection Plus contract without any penalties up to 10 days after you enroll by calling 800.556.0011.

A DTE Home Protection Plus technician examines an air conditioner with a homeowner.

Don't wait! Get started today.

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